*MSc. Student, Production and Operation Management, Persian Gulf University, Bushehr, Iran
**MSc. Student, Production and Operation Management, Shiraz University, Shiraz, Iran
***Ph.D. Assistant Professor, Faculty of Economics and Administrative Sciences, University of Isfahan Tehran, Iran
****MSc. Student, Operation research Management, Persian Gulf University, Bushehr, Iran
*****MSc. Student, MBA Management, Shiraz University, Shiraz, Iran
1Corresponding author
Online published on 11 June, 2014.
The insurance industry has particular reputation and importance in domestic and foreign trade and the insurance companies’ assessment in addition to stakeholder's awareness leads to increased competition, industry dynamics and sustainable and balanced development of society. This research statistical society is 24 insurance branches in Tehran city. Selection of performance evaluation indicators in this research are being conducted according to similar research, interviews and surveys of the insurance company experts and specialists and as well as a directive that established in the company in order to branches rating. These mentioned indicators are: branch rank, human resources skill, sales, costs and wage and evaluation and rating of the insurance branches were conducted through these 5 indicators and using TOPSIS technique. According to obtained results of TOPSIS method, the first rank was assigned to Vali Asr branch. Specific contracts and Red Crescent branches placed in the second and third categories, and Azadi, 15 Aban and Saadi branches were in final ranks respectively.
Multi Criteria Approach, Insurance Branches, TOPSIS Technique, Branch rank, costs
