Asian Journal of Research in Business Economics and Management
  • Year: 2017
  • Volume: 7
  • Issue: 8

A Comparative Study of E-Banking in Public and Private Sectors Banks (with special reference to SBI and HDFC Bank in Haridwar)

1Dean, Faculty of Commerce and Business Studies, Department of Management Studies, Motherhood University, Roorkee, Haridwar, U. K., India

2Doctoral Scholar, Department of Management Studies, Motherhood University, Roorkee, Haridwar, U. K., India

3Doctoral Scholar, Department of Management Studies, Motherhood University, Roorkee, Haridwar, U. K., India

Online published on 21 August, 2017.

Abstract

In Today's scenario role of e-banking is very valuable. Without e-banking no banks can work. In this study we analyse, how much e-banking used in Public and Private sectors bank?(in reference to SBI and HDFC bank) Objective of the study is to find the consumer satisfaction in respect of e-banking and the perception of employees for using e-banking in Public and Private sectors banks. The method of the study is Primary and Secondary both. Study showed perception of customer regarding service quality and satisfaction of employee in internet banking services. As well as this study analyze the working style as a comparison between Public and Private sectors banks in respect of SBI and HDFC bank.