1Professor, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar
2Research Scholar, Haryana School of Business, Guru Jambheshwar University of Science and Technology, Hisar
3Assistant Professor, Institute of Information Technology and Management, Institutional Area, Janakpuri, New Delhi
Online published on 17 February, 2017.
The expeditious growth in the services sector has made it mandatory to recognize the concept of ‘emotional labor’ in new light while exploring the field of work-related stress research. In today's highly competitive environment, the main challenge before the organizations is to retain the talented workforce. Considering this, the current study has found it relevant to investigate the effects of emotional dissonance and display of positive emotions among employees on their intention to quit the organizations. Using regression analysis on a sample of 346 respondents from service companies in India, the results have highlighted that both the emotional dissonance and display of positive emotions are positively related to the employees’ intention to quit.
Emotional Dissonance, Display of Positive Emotions, Intention to Quit, Service Sector, India
