JK Journal of Management & Technology

Table of Contents

• Customer Relationship Management: Assessment Framework & The Gauge-Meter

  • Author: Kimi Thareja, A.K. Saini, Puja Khatri

• Electronic Waste Management System In Bangalore – A Review

  • Author: C K Nagendra Guptha, G L Shekar

• Study of Motivational Climate in Indian Call Centre Industry

  • Author: Satish Seth

• Service Quality at Retail Stores - Customers’ Perception

  • Author: P. Praba Devi, R. Sellappan

• Business Leaders of The 21st Century

  • Author: P. K. Dutta, P. K. Dutta

• The Impact of TV Advertising on Buying Behaviour: A Comparative Study of Urban and Rural Teenagers

  • Author: Vinod Kumar Bishnoi, Ruchi Sharma

• RESEARCH ARTICLE

  Modelling Approach to the Analysis of the Influence of Human Resource Practices on Quality of Work Life in Call Centre Industries using Optimization techniques

  • Author: K.V.S. Rajeswara Rao, B. Bakkappa

• Outsourcing – A Cost Controlled and Quality Assurance Service Providing Approach

  • Author: Parimalendu Bandyopadhyay, Joydeep Chowdhury

• State Electricity Board in Troubled Waters

  • Author: Shikha Sahai

• A Study Of Conflict Resolution Modes Adopted In Delhi Development Authority (DDA) And Delhi Jal Board (DJB)

  • Author: Anu Singh Lather, V. K. Jain, Shilpa Jain, Sona Vikas

• Corporate Governance: Crime & Punishment

  • Author: K.S. Ramachandran